Refund Policy

1. Overview

This Refund Policy governs the conditions under which clients of 33 LOGICS LLC (trading as "DeleteBadReviews") may request a refund for the Review Case Escalation service. Our service is an obligation of means: we build and escalate a structured reporting case on your behalf, but the final decision on any content moderation rests with Google LLC or the competent authorities.

2. Full Refund - Non-Eligible Case

If, after our preliminary analysis (within 3 business days of payment), we determine that your case is non-eligible because the review does not present sufficient grounds under Google's content policies, the DSA (Article 16) or the GDPR (Article 17), you are entitled to a full refund.

• No fee is retained
• Refund processed within 14 days of the non-eligibility notice
• Refund issued to the original payment method via Stripe

3. Full Refund - Non-Delivery

If we fail to deliver your complete case file within 10 business days of the payment confirmation (absent force majeure), you may request a full refund by emailing 33Logics@gmail.com with the subject line "Refund request — non-delivery".

4. EU Right of Withdrawal (for EU consumers)

Consumers residing in the European Union have a 14-day right of withdrawal under Directive 2011/83/EU, starting from the date of payment.

Important: At checkout, clients expressly acknowledge that the service begins immediately upon payment and waive their right of withdrawal pursuant to Article 16(a) of Directive 2011/83/EU (French transposition: Article L221-28, 1° of the Consumer Code). Once the preliminary analysis has commenced with the client's consent, the right of withdrawal no longer applies for services already rendered.

5. Exclusions

No refund will be granted in the following situations:

• The case file has been delivered within the 5-business-day window
• Google or the competent authorities decide to keep the reviewed content online despite a well-founded escalation (this is not a service failure — we committed to an obligation of means, not a result)
• The client provided inaccurate, incomplete or fraudulent information about the review or the business
• The client requested the escalation of a review that the preliminary analysis identified as non-eligible and chose to proceed anyway after being informed
• More than 60 days have elapsed since the payment date

6. How to Request a Refund

Send an email to 33Logics@gmail.com with:

• Subject line: "Refund request"
• The email address used at checkout
• The case reference (provided after payment)
• The reason for the refund request

We acknowledge every refund request within 2 business days and issue a decision within 7 business days.

7. Refund Method and Timing

Approved refunds are processed through Stripe and credited back to the original payment method (credit or debit card). Stripe typically releases funds within 5 to 10 business days depending on the issuing bank. 33 LOGICS LLC does not charge any fee for refund processing.

8. Chargebacks

We strongly encourage clients to contact us directly before initiating a chargeback with their bank or card issuer. Most issues can be resolved amicably through the refund process described above. Unjustified chargebacks may be contested with supporting documentation.

9. Contact

For any refund-related question, contact:

33 LOGICS LLC
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110, USA
Email: 33Logics@gmail.com
Phone: +1 (646) 918-5410